John Annakis: BA (Soc Sci) Latrobe ; Grad Dip Urb Policy & Research SUT. MBA RMIT Research interests in Surveillance and Flexibility in Call Centre Centres, and Knowledge Management Education . My areas of teaching and research include cross cultural management, knowledge management, industrial relations and organisational change and my Phd research is in the area of flexibility and surveillance in call centres.


Publications:
Beyond Expectations: Lessons for the Future Industry Based Learning Enhancing the Transition to Graduate Work

A longitudinal study researching the early career dynamics of a group of Industry Based Learning students.

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The Flexible Workforce in the Knowledge Economy: A case study examining the perceptions of call centre staff and influence of flexible work practices to job satisfaction in a multi-national call centre operating in Australia

This paper explores the nature of workplace flexibility in an Australian Call Centre by comparing flexible practices to employee’s perceptions and job satisifaction on these criteria.

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Cross-Cultural Communication Experiences and Perceptions: The Japanese Communicative Style: Contexts, Embedded Stereotypes and Transition.

The purpose of this paper was to primarily review the literature on cross-cultural communication between Japanese and English speaking cultures and identify sources of differences which are embedded in various contexts such as history, culture, education, business and general society.

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Managing Intangibles: Predicting the Future of Human Resources Management

Job advertisements open a window onto the way in which companies manage their human skills base, and value HR.

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The Evolution of Wa (Group Harmony) in Japanese Society and the Nature of Work: Crisis or Transformation in a Globalised Economy: Implications for Educators and Management Practitioners

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Interpreting Levels of Dissatisfaction: Exit, Voice, Loyalty and Neglect: A Case Study of Academics in an Australian University

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